11 Common troubleshooting

Problem | What to check

Returned to sign-in without a message | Check whether an authentication message appeared, the email and password, and account and membership status.

Source active but collection unavailable | Check connector type, collection approval, and provider and integration status.

Collection succeeded with zero results | Check time window, official source, Query Portfolio, and the empty-result reason.

Irrelevant content appeared | Do not accept it. Reject or exclude it with a suitable reason, then improve exclusions and disambiguation context.

Preliminary analysis did not start | Check that evidence matches the portfolio and that entitlement, provider, and queue are ready.

Final analysis did not start | Check human acceptance and that no prior successful final analysis exists under the same idempotency key.

Metric says “Insufficient Data” | Increase accepted and analyzed evidence in the period; do not replace absence with a manual estimate.

No alerts | Check coverage, sources, and evidence; no alert does not prove no risk.

Report completed without qualified coverage | Check period, accepted evidence count, and analysis before requesting another report.

Report schedule saved but no email arrived | Saving does not send. Check activation, recipient, and authorization to send.