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▧Guide article

11 Common troubleshooting

Problem | What to check Returned to sign-in without a message | Check whether an authentication message appeared, the email and password, and account and membership status. Source active but collection unavailable | Check connector type, collection a

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▧Guide article

11.1 Before contacting support

Record the page name, time, and time zone. Capture the visible message or state without exposing a password, key, or session file. Write down the evidence, run, or report reference if shown. Explain your most recent action and the expected and actual

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